RETURN & REFUND POLICY

Effective Date: September 8, 2026
Last Updated: September 8, 2026

Thank you for shopping at Wfsfis.com. We want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions and procedures for returns, refunds, exchanges, cancellations, and issues involving damaged, defective, or incorrect items.

By placing an order through Wfsfis.com, you agree to this Return & Refund Policy.

1. RETURN ELIGIBILITY

Unless otherwise stated on the applicable product page, you may request a return within 30 days of the date your order is delivered.

To be eligible for a return, the item must generally:

• Be unused, unworn, unwashed, and in substantially the same condition in which you received it;
• Include the original packaging, tags, manuals, accessories, and other included materials, where applicable;
• Not show signs of misuse, accidental damage, alteration, or excessive wear; and
• Be accompanied by valid proof of purchase or order information.

We reserve the right to decline a return if the item does not meet the eligibility requirements described in this policy, except where applicable law requires otherwise.

2. HOW TO REQUEST A RETURN

To request a return, please contact our customer service team at:

HildegardBechtelartyfur@outlook.com

Please provide:

• Your order number;
• Your full name;
• The item or items you wish to return;
• The reason for the return; and
• Photographs or other relevant information if the item is damaged, defective, or incorrect.

Please do not send a return before contacting us.

If your return request is approved, we will provide return instructions and, where necessary, the applicable return address.

Items returned without prior authorization may be delayed, rejected, or returned to the sender where permitted by law.

3. RETURN SHIPPING COSTS

If you are returning an item because you changed your mind, ordered the wrong product, selected the wrong size or color, or for another reason not caused by an error on our part, you may be responsible for the return shipping costs unless otherwise stated or required by applicable law.

If the return is due to:

• A damaged item;
• A defective item;
• An incorrect item being sent; or
• Another verified fulfillment error on our part,

we will provide an appropriate remedy and, where applicable, cover reasonable return shipping costs.

Original shipping charges are generally non-refundable unless the return results from our error or applicable law requires otherwise.

4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or materially different from the item you ordered, please contact us as soon as reasonably possible at:

HildegardBechtelartyfur@outlook.com

To help us resolve the issue, please provide:

• Your order number;
• A description of the problem;
• Clear photographs of the item;
• Photographs of the packaging, where relevant; and
• Any other information reasonably necessary to review the claim.

After reviewing the issue, we may offer, as appropriate:

• A replacement;
• A refund;
• A partial refund;
• Store credit, if accepted by you; or
• Another remedy required by applicable law.

Nothing in this policy limits any mandatory consumer rights that apply to defective or misdescribed goods.

5. NON-RETURNABLE ITEMS

Certain products may not be eligible for return for health, hygiene, safety, personalization, or other legitimate reasons.

Unless applicable law requires otherwise, non-returnable items may include:

• Personalized or custom-made products;
• Products made to customer specifications;
• Gift cards;
• Downloadable or digital products after access or delivery, where legally permitted;
• Personal-care or hygiene products that have been opened or used;
• Items that have been worn, washed, damaged, altered, or misused after delivery;
• Items missing substantial parts, accessories, packaging, or documentation;
• Clearance or final-sale items clearly identified as non-returnable before purchase; and
• Other products that cannot legally or reasonably be returned once opened or used.

Any product-specific return restrictions will be disclosed on the applicable product page or before purchase where reasonably required.

6. EXCHANGES

If you would like to exchange an eligible item, please contact us at:

HildegardBechtelartyfur@outlook.com

Exchange availability depends on product availability.

In some cases, the fastest way to obtain a replacement product may be to return the original item for a refund and place a new order.

If an exchange is unavailable, we may offer a refund in accordance with this policy.

7. REFUNDS

Once we receive and inspect an eligible returned item, we will notify you whether the refund has been approved.

If approved, the refund will normally be issued to the original payment method used for the purchase.

Refunds may include the product purchase price and any other amounts required by applicable law.

Unless otherwise required by law, shipping fees, expedited shipping charges, customs duties, and similar charges may not be refundable when the return is not caused by an error on our part.

8. REFUND PROCESSING TIME

After a refund is approved, we generally initiate the refund within 5–10 business days.

After we issue the refund, your bank, credit card issuer, payment provider, or other financial institution may require additional time to post the refund to your account.

Processing times are controlled by the relevant financial institution and may vary.

If you have not received an approved refund after a reasonable period, please contact us at:

HildegardBechtelartyfur@outlook.com

9. PARTIAL REFUNDS

Where permitted by applicable law, we may issue a partial refund if a returned item:

• Has been used beyond what is reasonably necessary to inspect it;
• Is missing parts or accessories;
• Has been damaged after delivery;
• Is returned without original packaging where the missing packaging materially reduces the item's value; or
• Otherwise shows a reduction in value caused by handling beyond what is reasonably necessary.

We will not reduce a refund where applicable law prohibits us from doing so.

10. ORDER CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible at:

HildegardBechtelartyfur@outlook.com

We will make reasonable efforts to cancel your order before it enters processing, fulfillment, production, or shipment.

However, cancellation cannot be guaranteed after an order has been processed or shipped.

If the order can no longer be canceled, you may request a return after receiving it, subject to the eligibility requirements of this policy.

Any cancellation rights provided by applicable consumer law remain unaffected.

11. REFUSED OR UNDELIVERABLE PACKAGES

If a package is returned to us because:

• The customer refused delivery;
• An incorrect or incomplete address was provided;
• Delivery attempts were unsuccessful; or
• The package was not collected from the carrier,

we may deduct reasonable shipping, return shipping, or carrier charges from any refund where permitted by applicable law.

This does not apply where non-delivery resulted from our error.

12. LOST PACKAGES

If tracking information indicates that a package may have been lost in transit, please contact us at:

HildegardBechtelartyfur@outlook.com

We may ask you to provide information reasonably necessary to investigate the shipment with the carrier.

If the package is confirmed as lost and you are entitled to a remedy, we will offer an appropriate replacement, refund, or other solution in accordance with applicable law and the circumstances of the order.

13. PACKAGES MARKED AS DELIVERED

If your tracking information shows that your package was delivered but you cannot locate it, please:

• Check the delivery location;
• Check with household members, neighbors, reception staff, or building management where applicable;
• Review any carrier delivery notifications; and
• Contact the shipping carrier where appropriate.

You may also contact us at HildegardBechtelartyfur@outlook.com, and we will make reasonable efforts to assist with the investigation.

We may require confirmation from the shipping carrier before issuing a replacement or refund.

14. INTERNATIONAL RETURNS

Customers outside the country from which an order was shipped may be responsible for return shipping fees, customs charges, import duties, brokerage fees, or other costs associated with an international return, except where the return is caused by our error or applicable law requires otherwise.

We recommend using a trackable shipping service for international returns.

We are not responsible for customs fees charged independently by government authorities except where applicable law provides otherwise.

15. RETURN SHIPPING RISK

When you are responsible for arranging return shipping, we recommend using a trackable shipping method and retaining your shipping receipt.

Until a returned item is received by us or our designated return facility, responsibility for the return shipment may remain with the sender to the extent permitted by applicable law.

We are not responsible for return packages lost in transit where the customer selected and arranged the return shipping service, except as required by law.

16. CHARGEBACKS AND PAYMENT DISPUTES

We encourage customers to contact us before initiating a payment dispute or chargeback so that we have an opportunity to investigate and resolve the issue.

You can contact our customer service team at:

HildegardBechtelartyfur@outlook.com

Nothing in this section limits your lawful rights to dispute unauthorized, fraudulent, or otherwise disputable transactions with your payment provider.

We reserve the right to provide relevant order, shipping, communication, refund, and transaction records to payment processors or financial institutions when responding to a payment dispute.

17. CONSUMER RIGHTS

This Return & Refund Policy does not exclude, restrict, or modify any consumer right or statutory guarantee that cannot legally be excluded.

If the laws applicable in your jurisdiction provide more favorable cancellation, return, refund, repair, replacement, or other consumer rights, those mandatory rights will apply.

18. POLICY ABUSE AND FRAUD

We reserve the right to decline or investigate return or refund requests involving suspected fraud, abuse, or misuse, including:

• Returning an item different from the item purchased;
• Returning counterfeit or substituted products;
• False claims of non-delivery;
• Repeated abusive refund claims;
• Intentional damage to products;
• Unauthorized payment activity; or
• Other fraudulent conduct.

This provision will not be used to deny legitimate consumer claims.

19. CHANGES TO THIS POLICY

We may update this Return & Refund Policy from time to time to reflect changes to our products, operations, legal obligations, or business practices.

The updated policy will be posted on this page with a revised “Last Updated” date.

Unless otherwise required by law, the return policy applicable to your purchase will generally be the policy in effect when you placed your order.

20. CONTACT US

If you have questions about a return, refund, exchange, cancellation, damaged item, or this policy, please contact us:

Website: Wfsfis.com
Customer Service Email: HildegardBechtelartyfur@outlook.com

Please include your order number when contacting us about an existing purchase so that we can assist you efficiently.

Return Window: 30 days from delivery
Refund Method: Original payment method
Customer Service Email: HildegardBechtelartyfur@outlook.com
Last Updated: September 8, 2026